We encourage you to read this Policy before using our Website. By using the Website, you agree to the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, please do not use the Website.
There are two types of information gathered through the Website: “Personal Information”, being information from which an individual can be identified, and “Aggregate Information,” from which an individual cannot be identified.
a. Aggregate Information. When you visit and interact with the Website, Eva’s and third parties with whom we have contracted to provide service may collect anonymous information from three sources: server log files, cookies, and “pixel tags”.
i. Server Log Files. Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visited. We use the IP addresses of all Visitors to calculate Website usage levels, to help diagnose problems with the Website’s servers, and to administer the Website. We may also use IP addresses to communicate or to block access by Visitors who fail to comply with our Terms of Service. Collecting IP addresses is standard practice on the Internet and is carried out automatically by many web sites.
iii. Pixel Tags. The Website may use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) to compile aggregate statistics about Website usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the Website, to deliver branded services, and to help determine the effectiveness of promotional or educational materials. When used in HTML-formatted e-mail messages, Pixel Tags can tell the sender whether and when the e-mail has been opened.
b. Personal Information. You are not ordinarily required to register or provide Personal Information in order to access our Website, though certain functionalities (such as online event ticketing) may require registration. We collect Personal Information from you only when you voluntarily provide it to us – for example, in contacting us through the Website, answering surveys and polls, signing up for email updates and announcements, registering for volunteer positions or events, making online donations and purchasing merchandise. Personal Information may include your contact information (such as your name, postal address, telephone numbers and/or e-mail address), optional info about demographics, as well as your payment information, such as credit card number and expiration date (“Payment Information”), which we collect if you wish to purchase any product or service made available through the Website (“Transaction”), make a donation, register for an event.
a. Personal Information. We may use your Personal Information in any of the following ways.
i. Communications. We encourage Visitors to contact us with questions and comments. Personal Information may be used in order to respond to your questions and comments.
ii. Business Purposes. We may also use your Personal Information for internal business purposes, such as analyzing and managing our operations. The Personal Information you provide through the Website may be combined with other information you provide (via online or offline means), with demographic information and other information that is publicly available.
iii. Transactions. When you take part in a Transaction through the Website such as purchasing merchandise or making a donation, we may collect Payment Information from you related to such Transaction as well as other Personal Information such as a shipping address so that we can send you the products you have purchased or send other relevant information such as your charitable tax receipt. We may use your Personal Information or Payment Information in order to complete the Transaction and, if applicable, to fulfill your purchase. We may also provide such Payment Information to third parties as necessary to complete your Transaction (for example, to process your credit card). As soon as the Transaction has been completed, your Payment Information is kept securely and only as necessary for our records.
iv. Auctions, contests, and other promotions. We may operate auctions, contests and similar promotions through the Website that may require online registration (which may include name, email, user ID and password). We typically ask you for certain Personal Information when you enter and, if applicable, win an auction, contest or similar promotion. We may share this Personal Information with third parties and sponsors of such auctions, contests and promotions (irrespective of whether it is hosted by us), or otherwise in accordance with the rules applicable to such auctions, contest or promotion. You should carefully review the rules of each auction, contest and promotion in which you participate through the Website, as they may contain additional important information about our use or a sponsor’s use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information conflict with this Policy, the terms and conditions of such rules shall govern.
v. Special Promotions and Information. We may use your Personal Information to provide you with e-mail updates and announcements. You may opt-out of receiving these messages from us at any time (see “Contact Us” below).
vi. Critical Communications. From time to time we may use your Personal Information to email you important information regarding your Transactions, or changes to our terms, conditions, and policies (“Critical E-mails”). Because this information may be critical to your use of the Website, you may not opt-out of receiving these emails.
vii. Third Party Service Providers. We work with third parties who provide services, including web site hosting, credit card processing, data analysis, newsletter services, promotional activities, and other administrative services. We may share your Personal Information, including your Payment Information, with such third parties for the purpose of enabling such third parties to provide such services.
viii. Miscellaneous. Finally, we may disclose your Personal Information if we believe that we are required to do so: (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce our Terms of Service; (iv) to protect our operations; (v) to protect the rights, privacy, safety or property of Eva’s, you or others; and (vi) to permit us to pursue available remedies or limit the damages that we may sustain.
b. Aggregate Information. We analyze Aggregate Information in order to enhance web site security, track the popularity of certain pages of the Website, the success of our email notifications, traffic levels on the Website and other usage data, all of which helps us to provide content tailored to your interests, improve the Website and related services and to otherwise enhance your experience on the Website and with Eva’s. We may share Aggregate Information with affiliated entities and other third parties.
a. Special Note for Parents. Eva’s takes seriously its obligations concerning the collection of Personal Information from individuals under the age of thirteen (13). The Website is not directed at children, and we request that children under the age of 13 not provide Personal Information through the Website.
b. Security. We have security measures and tools in place to help protect against the loss, misuse, and alteration of the information under our control. Any time you provide us with your credit card number, that credit card number is transmitted to us by your browser in an encrypted format using industry-standard, SSL (secure socket layer) encryption. No method of transmitting or storing data is completely secure. As a result, although we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us through or in connection with the Website. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with “Contact Us,” below (note that physical mail notification will delay the time it takes for us to respond to the problem).
Eva’s has procedures in place to keep Personal Information accurate, complete and up to date for the purposes for which it is collected and used. You may review the information we have collected and where appropriate you may request that it be corrected. We also provide you with several options for reviewing, correcting, updating or otherwise modifying information you have previously provided:
- You may email us at [email protected]
- You may call us at 416-977-4497
Please clearly indicate the information that you wish to review or have changed. We will endeavor to comply with your request as soon as reasonably possible. Note that despite any removal of or change to Personal Information requested there may also be residual information that will remain within our databases and other records.
From time to time, we may ask you to indicate whether you are interested in receiving emails and other information. If you elect to receive these communications, we will occasionally send you e-mails or other information that match your requests. If at any time you wish to stop receiving these email communications from us, please let us know by emailing, calling or writing to us using the contact information listed above in Contacting Us. Please indicate that you wish to stop receiving email communications.