Eva’s is committed to creating an environment that is accessible to all persons and that treats all members of the community with respect and dignity. As such, and in keeping with the accessibility requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code, Eva’s will strive to continuously improve the way in which we recognize and meet the needs of individuals with disabilities in our community, with a focus on independence, dignity, integration and equality of opportunity so individuals may benefit from improved access to our services.
The term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, refers to:
a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
b) a condition of mental impairment or a developmental disability,
c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
d) a mental disorder, or
e) An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
b) Customer Service Standard of AODA
The AODA has mandated accessibility standards to remove barriers in important areas of everyday living for persons with disability. The vision behind the act is to achieve accessibility for Ontarians with disability by 2025. The Customer Service standard is the first standard developed under the Act. Others standards are expected to cover transportation, information, communication, employment and the built environment and will be introduced over the next several years.
c) Client, Consumer, Customer
A person who inquires about our services, accesses our services, or does business with us.
Anything that prevents a person with disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological, an economic, a policy or practice.
e) Assistive Device
Any devices that persons bring with them such as white canes, walkers, vision aids such as binocular or monocular, magnifiers or oxygen tanks.
f) Assistive Communication Devices
Aids or software that is used to help persons with disability communicate. Examples of assistive communications devices are test readers, amplifiers, screen magnifiers, captioning and interpretation
g) Guide Dog
is a highly trained working dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, to provide mobility, safety and increased independence for people who are blind.
h) Service Dog
As reflected in Health Protection and Promotion Act, Ontario Regulation 562 a dog other than a guide dog for the blind is a service dog if:
i) Service Animal
As reflected in Ontario Regulation 429/07, an animal is a service animal for a person with a disability if
j) Support Person
As reflected in Ontario Regulation 429/07, a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.
Eva’s will work to reduce and/or eliminate barriers, including physical, environmental, attitudinal, communication, technological and systemic that may prevent the full participation of persons with disabilities in Eva’s Initiatives’ services, in accordance with the AODA.
The achievement of Eva’s goal relating to accessibility depends on the participation of each and every member of Eva’s including management, staff, clients, residents, volunteers, students and contracted agents. Everyone has a role in creating an equitable and inclusive environment, as well as in the accommodation process and the identification, removal, and/or reduction of accessibility barriers.
Every Eva’s employee, volunteer, student or contracted agent is required to take a person’s disability into account when communicating with a person who has a disability.
In keeping with the principles of independence, dignity and integration, Eva’s supports the right of a person with a disability to:
In keeping with our commitment to provide excellent services to all customers including persons with disabilities, Eva’s will:
Train all staff, volunteers, students and contracted agents so that they may understand the Accessible Customer Service Regulation of AODA. This training will include an overview of any applicable procedures as well as Accessible Customer Service Tips which will provide guidance on:
This training will be provided to employee, volunteer, student or contracted agent as a component of Eva’s Orientation within the first 2 months of commencement of duties.
If/when Eva’s experiences a temporary disruption of service or access to facilities that people with disabilities may rely on, notices will be placed conspicuously:
Such notices will include the reason for the disruption, the expected duration of the disruption and suggested alternatives that may be available to the person with the disability.
Eva’s welcomes feedback about how accessible our customer service approaches are in meeting the needs people living with various types of disabilities. Any feedback about how to improve the accessibility of our customer services is important to us. This feedback may be provided in the following ways:
Responses will be provided seven (7) business days upon receipt of the feedback.